Shipping & Installation Guide

From Our Warehouse
To Your Bay

Buying a lift or tire changer should be the easy part. Here's exactly what to expect from the moment your order ships to the day it's installed and running.

How It Ships

3 Ways to Receive Your Order

Most of our equipment ships LTL (less-than-truckload) freight - rather than by small parcel (USPS, FedEx, UPS). Here are the delivery options:

Nationwide Option

LTL to Your Door

Freight truck delivers directly to your address. You'll need appropriate unloading equipment see the unloading section below so you know what's required ahead of time.

Local Customers

PICK UP FROM OUR WAREHOUSE

Pick up directly from our warehouse in Daleville, Indiana at your convenience. We have the equipment to load it. You'll just have to unload when you get home.
9175 S. Innovation Dr, Daleville, IN

Turnkey Option

Ship to Your Installer

We send it directly to a professional installer. They handle delivery, unloading, and installation in one seamless step the single most convenient option available.

Delivery Day

What to Expect When the Truck Arrives

LTL freight works differently than a package delivery. Follow these four steps and you'll be in great shape.

1

You'll Get a Call to Schedule Delivery

The freight carrier will call to set a delivery window usually a 4-hour block. Make sure your contact info is current when you place your order so they can reach you.

2

Have Your Unloading Solution Ready

The driver is only required to bring the freight to the back of the truck. Getting it off is your responsibility see the unloading section below so you know what you'll need ahead of time.

3

Inspect Everything Before Signing

Do a general visual inspection of the packaging and pallet for any obvious signs of damage dents, crushed corners, torn wrapping, or anything off. Note any concerns on the delivery receipt before the driver leaves

4

Contact Us if Anything's Off

Spotted damage or a missing item? Call or email us right away we handle freight claims quickly and we're on your side. Damage noted at delivery is much easier to claim.

(765) 375-0847 · sales@trumantool.com
Unloading

What You'll Need to Unload

Not all equipment is the same. Vehicle lifts are long and heavy they require more than a standard pallet jack. Smaller shop equipment is more forgiving.

Vehicle Lifts

Forklift Always Ideal

The right tool for the job, regardless of your setup. A standard warehouse or construction forklift handles any lift we sell.

Tractor with Forks Always Ideal

A farm tractor or skid steer with fork attachments works great common on rural properties and acreages.

Ship to Your Installer

Many installer partners can receive the shipment and bring the lift to your shop as part of the installation service

Pick up from our warehouse

Coordinate with us and pick up from our Daleville, IN warehouse bring your own fork equipment for loading.

Tire Changers, Balancers & Shop Equipment

Forklift Always Ideal

If you have one available, a forklift is always the easiest and safest choice for any freight delivery.

Pallet Jack Works Great

Tire changers, wheel balancers, shop presses, and similar equipment ship on standard pallets a pallet jack handles them easily once off the truck.

Liftgate service

Add liftgate to your order the truck will lower the pallet to ground level. Roll it in with a pallet jack. Let us know at time of order if you'd like liftgate added.

Pick up from our warehouse

Pick up from our Daleville, IN warehouse. Coordinate in advance bring a pallet jack or helping hands.

Liftgate note: Liftgate service lowers the pallet to ground level you'll still need a pallet jack or helpers to move it from there. Liftgates are rated up to 1,000 lbs confirm your item's weight before requesting.
Installation

Installation Made Easy

Many customers choose professional installation we're happy to make that connection. If you're comfortable doing it yourself, installation manuals are included with every order.

Prep Checklist Before Install Day

Have these confirmed before your installer arrives to keep things running smoothly.

  • Concrete slab thickness confirmed minimum 4"for most lifts. For 12,000 lb capacity and above,generally 6" minimum. Always check themanufacturer's installation manual for your specificmodel.
  • Ceiling height measured and clear of obstructions confirm clearance at full extension includingbeams, lighting, or HVAC.
  • Correct electrical circuit identified (110V or 220Vby model) your electrician may need to run anew dedicated circuit ahead of install day.
Get Connected

Find a Trusted
Installer Near You

Reach out and we'll connect you with a trusted installer near you no pressure, no markup, just a straight recommendation from people who know the equipment. We don't do installations ourselves, but our nationwide network does.

trumantool.com — Call a Specialist sales@trumantool.com
FAQ

Common Questions

Quick answers to the things we get asked most about shipping, unloading, and installation.

Yes — for vehicle lifts, a forklift or equivalent (tractor with forks, skid steer) is required. Lifts are too long to safely unload with a standard pallet jack. If you don't have fork equipment on site, consider shipping to an installer or picking up from our Daleville, IN warehouse.
Yes — tire changers, wheel balancers, shop presses, and similar equipment ship on standard pallets and a pallet jack works well. You'll still need to get the pallet off the truck first — consider liftgate service (up to 1,000 lbs) if you don't have a dock or forklift.
LTL (less-than-truckload) is how large, heavy items ship — your pallet rides in a shared trailer with other shipments. Unlike a parcel carrier, the driver won't carry items to your door or unload for you. The carrier will call to schedule a delivery window, typically a 4- hour block.
Do a general visual inspection before the driver leaves — look for obvious signs of damage to the packaging, pallet, or crating. Note any concerns on the delivery receipt, then contact us right away. The more detail you can provide at delivery, the easier the claim process.
Many customers choose professional installation and we're happy to connect you with a trusted installer in our nationwide network. If you're experienced and comfortable doing it yourself, full installation manuals are included with every order.
Yes — you're welcome to pick up directly from our warehouse in Daleville, Indiana at 9175 S. Innovation Drive. Just contact us in advance to coordinate timing. Keep in mind you'll need appropriate equipment to load — a forklift or tractor with forks for lifts, or a pallet jack for smaller equipment.